Unable to Find Key Message

  1. If you are using Dinkey license keys:


    follow instructions in Dinkey License Keys.

  2. If you are using Sentinel keys:

    1. Verify that you are using a NeuroExplorer license key. Make sure that the code SRB10491 or JKFZZ is printed on the key. The newer Sentinel keys also have Neuroexplore printed on them:

    2. Follow the instructions in Make Sure Sentinel Drivers are Installed.

    3. If the problem persists, you may need to Use Sentinel Cleanup Utility.

    4. If you still have problems with the Sentinel key, contact NeuroExplorer technical support (support@neuroexplorer.com).

  3. If you purchased a cloud (software) license key:

    1. Download and install NeuroExplorerNexCloudSetup.exe.

    2. In the NeuroExplorer Product Registration dialog, enter the license key code provided to you: