Frequently Asked Questions
Q: Can I run NeuroExplorer in 64-bit Windows 7?
A: Yes, NeuroExplorer version 4 is compatible with 32-bit and 64-bit versions of Windows XP, Windows Server 2003, Windows Vista, WIndows Server 2008 and Windows 7.
Q: I get an error message: Unable to find Sentinel key. How can I fix the problem?
A: This message means that the NeuroExplorer Sentinel key is not attached to the
computer or there is a problem communicating with the key. Here is the troubleshooting
procedure for Sentinel Keys:
1) Verify that you are using a NeuroExplorer key. The code SRB10491
should be printed on the key. The newer keys also have Neuroexplorer
printed on them.
2) Make sure that Sentinel drivers version 7.4.0 or later are installed.
- Open Control Panel | Add or Remove Programs and verify that Sentinel System Driver
Installer 7.4.0 is listed in Currently Installed Programs.
- If an older version (prior to 7.4.0) of Sentinel Driver installer is listed, remove
this version and reboot the computer.
- To install the 7.4.0 drivers, run the driver installer:
C:\Program Files\Nex Technologies\NeuroExplorer\SentinelDrivers\SentinelSetup.7.4.0.exe
- Reboot the computer after installing the drivers.
3) If the problem persists, you may need to use the Cleanup utility.
- Uninstall NeuroExplorer and all the Sentinel software items listed in Control
Panel | Add or Remove Programs
- Download Sentinel cleanup utility (SSD Cleanup) from this page:
http://www.safenet-inc.com/Support_and_Downloads/Download_Drivers/Sentinel_Drivers.aspx
- Unzip and run the utility. Make sure you let the utility finish. It
may take several minutes.
- Reboot the computer
- Run NeuroExplorer4Setup.exe. Make sure not to cancel Sentinel Driver Setup. Accept
defaults in Sentinel Driver Setup.
- Reboot the computer
Please contact NeuroExplorer technical support (support@neuroexplorer.com)
if you still have problems with the Sentinel key.